Spot customer risks, opportunities and buying signals as they emerge
Turns priorities into concrete next steps — who to contact, and what to do
Adds a new AI product to the telecom operator's service portfolio, with no build required
Runs securely within the operator's infrastructure, ready to package and sell as a white-label product.
Answers
Get instant answers from customer history and prepare for every meeting with an automatic customer brief.
Radar
Track deal momentum, identify risks and see which opportunities need attention.
Marianne Merritt
Kalevala Logistics
Positive
signals
Jonathan Cole
Kalevala Logistics
Follow up
Sarah Miller
Acme Corporation
Declining
sentiment
Reach
Focus outreach where it matters
Prioritise prospects based on buying signals and guide teams on who to contact and when.
Coaching ・Score card
Clear next step
Coaching tips
Coach
Turn successful conversations into better performance
Identify winning behaviours from real customer interactions and use them for coaching and onboarding.
Current
revenue
$84K
Upsell
potential
Service
expansion
Boost
Find opportunities to grow existing accounts
Identify upsell and cross-sell opportunities based on customer needs, unresolved issues and similar customer patterns.
Retain
Spot churn risk before it becomes churn
Identify early warning signals and prioritise the customers that need attention.
Notifications
Opportunities
Scoring
keywords
Risk levels
Topics
Signals
Notifications
Meetings
Alerts
Sentiment
Sentiment
Signals
TUNE
Adapt InSights to your business
Create your own topics, keywords, metrics, thresholds and reports without code or a separate vendor project.
Calls & Meetings
Live and online meetings
CallStream AI InSights
CRM & ERP
Core
The foundation for InSights
Core organises the conversation data captured by CallStream AI and connects it with CRM and ERP context, providing the foundation for the InSights capabilities.
*Illustrative interfaces. Example data shown. Features, content and outputs may vary based on configuration and connected data sources.
Package, price and scale InSights alongside your existing services, while CallStream AI provides and manages the technology.
The customer always owns the data. Role-based access, comprehensive logging and GDPR-aligned processing provide control and traceability end-to-end. Compliant across Europe, including high-compliance markets like Switzerland and Italy, as well as all U.S. states and the UAE.